Shipping Policy / Terms

COVID-19 UPDATE

ORDER PROCESSING UPDATE
Due to an increase in demand, limited access to raw materials and a reduction in our staff due to our state's stay at home policy, we are currently experiencing shipping delays of up to 10 days.
We will keep you updated on your order status via email. We apologize for the inconvenience. Please stick with us during these tough times.

PACKAGING UPDATE
Due to limited access to cans and packaging materials during this time, packaging may vary. Your beverages may be packaged in 12 oz cans, 12 oz amber pry-off bottles or 12 oz clear twist top bottles. All nitro coffees are still infused and packaged with nitrogen, only the packaging is changing. All of our products are still exactly the same other than the packaging.

LOCAL DELIVERY & CURBSIDE PICKUP
We are currently offering local delivery within 20 miles of DeWitt, MI on orders of $25 or more.
We are also offering FREE curbside pickup on all orders at our DeWitt location. You will be contacted by phone or email when your order is ready for pickup.



SHIPMENT PROCESSING TIME

Orders will be processed in the order in which they are received.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING RATES & DELIVERY ESTIMATES

Reputation Bev Co ships ground orders through UPS and USPS.
Shipping rates and delivery estimates for your order will be calculated and displayed at checkout, you can select your preferred shipping time and rate.
Reputation Bev Co only charges what UPS charges for our shipping rates.
Delivery delays can occasionally occur, Reputation Bev Co is not responsible for delays on behalf of the carrier.

SHIPMENT ADDRESSES

Reputation Bev Co ships to commercial and residential addresses.

CUSTOMS, DUTIES AND TAXES

Reputation Bev Co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGED / LOST PRODUCTS

Reputation Bev Co is NOT liable for lost or damaged shipments, but In the event of a damaged or lost shipment, Reputation Bev Co will work with UPS to resolve the issue and replace your order.
The customer is not responsible for any additional charges, fees or filing claims with UPS.